Privacy Policy — Prosirvity LLC

Last Updated: October 10, 2025

Prosirvity LLC (“Prosirvity,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us online or offline, including through our websites, applications, voice platforms, automated systems, and partner services (collectively, the “Services”).

1. Information We Collect

We collect information you provide directly and automatically when you use our Services.

1. Information You Provide

• Contact Information: Name, email address, phone number, and mailing address.
• Professional Details: Company name, role, or affiliation (for business clients or contractors).
• Communications: Call recordings, voicemails, text messages, chat logs, and email content.
• Payment Information: Billing and transaction data (processed securely via third-party providers).
• Consent Records: Time, IP address, and version of consent language agreed to (for legal compliance).

1. Information Collected Automatically

• Device identifiers, browser type, operating system, referring URLs, pages visited, and date/time stamps.
• IP-based location and usage data captured through analytics tools.
• Metadata from calls, texts, and emails for performance monitoring and compliance.

1. Information from Third Parties

We may receive data from affiliates, lead-generation partners, analytics providers, or social media platforms, consistent with your privacy settings and consent choices.

2. How We Use Your Information

We process personal information for the following purposes:

1. To provide and improve our Services.
2. To communicate with you via voice call, text (SMS/MMS), email, or other channels—including AI-assisted or automated methods consistent with your consent.
3. To personalize experiences and deliver relevant offers or updates.
4. To monitor, record, and analyze communications for quality assurance, training, compliance, and security.
5. To manage accounts, payments, and support requests.
6. To comply with legal obligations and enforce our Terms of Use.
7. To conduct analytics and system optimization across our platforms and partners.

We do not sell personal data. We may share limited data with trusted service providers acting on our behalf under confidentiality agreements.

3. AI and Automated Communications

Prosirvity uses automation and artificial intelligence (“AI”) to enhance efficiency and consistency in communications.

• AI may assist with generating or delivering voice calls, texts, or emails.
• Automated dialing systems may be used to route or initiate communications in accordance with your consent preferences.
• Human review and oversight are always maintained for decisions that may have legal or significant personal impact.
• You may opt out of marketing communications at any time by replying “STOP,” clicking “Unsubscribe,” or contacting support@prosirvity.com.

4. Call Recording and Monitoring

We may record or monitor telephone calls, text conversations, and email exchanges for training, quality assurance, and compliance purposes.

• You will be notified of recording before or at the start of any call.
• Recordings are securely stored and retained only as long as necessary for the stated purposes.
• You may request access to or deletion of recordings as permitted by law.

5. Information Sharing

We may share information only as necessary to operate our business:

• Service Providers & Affiliates: Hosting, analytics, communications, AI tools, payment processors.
• Business Partners: When providing joint products or services (e.g., contractor placements, project collaboration).
• Legal and Compliance: To comply with subpoenas, legal processes, or to protect rights, safety, or property.
• Business Transfers: In connection with mergers, acquisitions, or restructuring.

All recipients are bound by confidentiality and data-protection obligations consistent with this policy.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described:

• Contact and consent data: up to 7 years after last interaction.
• Recordings and communications: up to 2 years unless required longer for compliance.
• Analytical or anonymized data may be retained indefinitely for research and system improvement.

7. Your Choices and Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your personal information.
• Opt out of marketing or AI-assisted communications.
• Restrict or object to certain data uses.
• Request a copy of your data portability file.

Submit requests by emailing privacy@prosirvity.com or writing to:
Prosirvity LLC, Attn: Privacy Office, 30 N Gould St, Sheridan, WY 82801

We will verify your identity before fulfilling requests and respond within the time required by applicable law.

8. Data Security

We employ administrative, technical, and physical safeguards—encryption, access controls, and continuous monitoring—to protect your information from unauthorized access, loss, or misuse.
No system is perfectly secure; however, we continuously strive to improve our defenses throughout all of our operations.

9. Children’s Privacy

Our Services are not directed to individuals under 18 years old. We do not knowingly collect data from minors. If we learn a child’s data was collected, we will delete it promptly.

10. International Data Transfers

If you are located outside the U.S., please note that your information may be transferred to and processed in the U.S. or other countries where we or our service providers operate. We implement appropriate safeguards under applicable data-transfer laws.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect legal or technological developments. The “Last Updated” date above indicates the latest revision. Continued use of our Services after posting constitutes acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:
📧 privacy@prosirvity.com
📞 704-625-6481
📬 Prosirvity LLC, 30 N Gould St., Sheridan, Wyoming  82801